If you wish to return your order or part of your order that you have ordered online, you must inform us within 14 days of receiving the goods that you intend to do so at contact@tgsupplies.co.uk. You will then have another 14 days to complete your return.
If you ordered your goods in store, and wish to make a return, you must do it within 14 days from the date of purchase. Otherwise, we will not be able to accept it.
The return address is:
TG Supplies
The Factory
Lower Granby Street
Ilkeston
DE78DJ
Please click here to download a form, which must be included with your return.
You will have to arrange the return of the goods yourself and we advise that this is sent on a tracked service. If you refuse to accept a delivery from our courier, we will charge you the cost of having the delivery returned to us. The cost of the original shipping to you is nonrefundable and will be deducted from the total order refund issued to you upon your return.
Any bespoke made to order products such as cut to size sheets or pergolas are non-returnable.
Eligible refunds are processed within 7 working days.